Refund Policy

1. Nature of Digital Goods & Immediate Fulfillment

All subscription plans offered on our platform are intangible, digitally fulfilled assets consumed immediately upon delivery. The technical service is deemed fully rendered and delivered the moment your customized credentials (server portal URL, username, password, or direct M3U playlist link) are generated and transmitted via WhatsApp or email. Consequently, all transactions are final.

2. Strict Local Non-Liability Clause (Zero Customer-Side Refunds)

The following scenarios are explicitly excluded from any refund eligibility:

• User Hardware Limitations: Outdated Smart TVs, insufficient device RAM, uncertified generic Android TV boxes, processor thermal throttling, or hardware incapable of decoding 4K UHD / HEVC H.265 video streams.
• Application Bugs & Third-Party Software: User typographical errors when inputting Xtream Codes, software bugs inside independent media players (such as TiviMate, IBO Player, Smarters Pro, etc.), or refusal to purchase required independent app licenses.
• Local Internet & Wi-Fi Degradation: Unstable home Wi-Fi networks, local router congestion, packet loss on your local broadband line, or connection speeds dropping below our minimum required thresholds (25 Mbps for HD, 50 Mbps for 4K).
• ISP Modem & DNS Routing Conflicts: Internal configuration settings or hardware firewalls inside your personal Bell Home Hub, Vidéotron Helix Fi, or Cogeco gateway that you decline to troubleshoot with our technical desk.
• Buyer’s Remorse & Personal Choices: Change of mind, personal travel, lack of time to use the service, purchase of an alternative provider post-activation, or accidental purchases.

3. Sole Condition for Refund Eligibility (Major Central Server Outage)

A refund evaluation will strictly and exclusively be considered under the single following condition:

• A continuous, total outage of our primary edge nodes (YUL Montreal Cluster) exceeding 72 consecutive hours, confirmed and verified by our centralized infrastructure telemetry tools independently of your local broadband feed.
• In this scenario, if our core infrastructure is determined globally unavailable and our engineering team cannot restore routing, a prorated refund covering the unexpired portion of the billing period will be issued.

4. Mandatory Technical Escalation Procedure

No dispute will be reviewed if the customer refuses to cooperate directly with our WhatsApp technical support desk. Prior to raising any claim, the subscriber is contractually obligated to:

• Provide a clear, legible screenshot or photo of the exact error message displayed on their television screen.
• Execute and share a live network speed test performed directly from the streaming device itself.
• Test the provided credentials on a secondary screen or via an alternative cellular hotspot (4G/5G) to definitively isolate local router filtering.

5. Pre-Purchase Free Trial Obligation

To eliminate any risk of incompatibility or dissatisfaction, iptvinmontreal.ca provides a free trial line prior to purchase. Any customer who willfully bypasses this free trial to buy a multi-month plan outright accepts full technical responsibility for their local hardware setup and waives all claims to refunds based on compatibility.

6. Unlawful Chargebacks & Fraud Prevention

Any unauthorized payment dispute, claim, or chargeback filed through financial institutions or credit card issuers without prior written escalation through our support channels will result in the immediate, permanent termination of all associated service lines, hardware MAC address blacklisting, and the submission of full technical activity logs (including timestamped WhatsApp delivery proofs and stream handshake data) to anti-fraud units.